Antti’s aim was to find out its customers’ satisfaction with the products and operations of the Marine & Offshore business unit. Antti’s customers took the
survey that was conducted in the form of telephone interviews and email survey in February- March 2022. The response rate was 47% (2020: 53%) and
responses came from 9 different countries. This report presents the main results of the study.
Net promoter score (NPS) has risen since the previous survey period. Customers were asked how likely they would recommend Antti-Teollisuus to a colleague or friend. The number of detractors has decreased and a total of 100% of respondents gave a rating of at least 7. The NPS score was as high as 59.
(The average for B2B companies is around 38, scale -100 – +100)
Especially the contact person’s activities, skills and communication characterize Antti’s successful customer experiences. Antti is perceived as a reliable partner whose products and services match well customer needs. Overall, customer satisfaction has increased slightly since the previous survey, although there are some differences according to the category of respondents.
In addition, Antti has been more successful in terms of responsibility than the respondents’ expectations.
(The average for B2B companies is around 38, scale -100 – +100)
“Thank you to all respondents. We are especially proud that more and more of our customers are willing to recommend us to their colleagues and acquaintances. The feedback we receive is very important for the development of our operations and we will handle your wishes carefully. We want to carry on to be a reliable and responsible partner and hope you will continue to give us your valuable feedback!”
Markko Takkinen
Commercial Director
Marine & Offshore
Antti-Teollisuus Oy
Antti cabin doors are a familiar sight on the oceans of the world. We have supplied almost half a million metal doors for luxury cruisers and offshore platforms alike. The same uncompromising level of quality is now available for cabins on steel wheels as well. The first door deliveries for our customers’ sleeper cabins are already complete.
Read moreAntti Marine participated SMM 2024, the leading international maritime trade fair, in Hamburg 3–6 September. We would like to thank everyone we had the honor of meeting at Antti’s booth.
Read moreNavigate, the Nordic Maritime Expo in Turku, was a compact and lively event for maritime professionals. We want to thank all our guests. See you in Hamburg in the beginning of September!
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