Strengths and Opportunities for Growth

In our survey, customers rated various aspects of our service. The highest praise was given for the availability of the contact person and trustworthiness as a partner. On the other hand, the extent of offering and speed of delivery were identified as areas for improvement, each receiving a score of 3.7. These evaluations were made on a scale of 1 to 5.

Overall, the average score for all assessed factors was 4.0, indicating a slight dip from the previous survey’s average of 4.3. This feedback is invaluable as it highlights both our strengths and the areas where we can enhance our services to better meet our customers’ needs.

32%

of the respondents believe that Antti- Teollisuus Oy’s operations have improved over the past 12 months, while 55% feel they have remained the same.

24%

of the respondents anticipate an increase in procurement and likely expansion of our cooperation, while 58% expect procurement levels to remain the same.

56%

of respondents stated that Antti- Teollisuus Oy’s products are better than its competitors, while 44% believe they are on the same level.

In our customer satisfaction survey, we’re pleased to report a Net Promoter Score (NPS) of 46, with 97% of respondents rating us at least an 8. This performance is particularly commendable when compared to the average NPS of 39 among companies in Innolink’s database, showcasing our strong customer endorsement. Despite a slight decrease from last year’s score of 59, this result underscores our ongoing dedication to delivering exceptional service and maintaining a leading position in customer satisfaction.

The Net Promoter Score (NPS) aims to predict the likelihood of respondents recommending the company to others. Respondents are classified based on their responses into detractors (0-6), passives (7-8), and promoters (9-10). The NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.