Antti Marine’s 2026 Customer Satisfaction Survey Results

At Antti-Teollisuus Oy, we believe quality is never defined by the product alone. It is shaped by reliability, cooperation, and consistent performance in every project.

For shipbuilders and operators, doors must perform flawlessly in demanding environments. We deliver solutions that combine durability, functionality and ease of installation – strengthened by long-term partnerships with customers worldwide. The 2026 customer satisfaction survey confirms that this approach continues to deliver measurable results.

Key strengths and areas of continuous development

The 2026 survey demonstrates consistently strong performance across all evaluated areas, with every factor rated at 4.0 or above (scale 1–5). Customers particularly value smooth cooperation, responsive communication and partner-like collaboration. Product quality, reliability and the ability to provide tailored solutions were repeatedly highlighted in open feedback.

Our customers particularly value:

While overall performance has strengthened across the board, customers identified delivery speed (4.0), price–quality ratio (4.0) and the extent of offering (4.1) as areas where further development would enhance competitiveness.

These findings guide our continuous improvement efforts and support our ambition to further reinforce our position in the market.

Sustained trust, strong position

The results reflect stable long-term customer relationships, continued performance development and a resilient competitive position in the market.

• 86% expect their purchases to remain stable. A further 11% anticipate increased purchasing.
• 56% see our products as equal to or better than those of competitors. Only 3% consider them weaker.
• 30% report improved overall performance, with no respondents indicating deterioration.

Strong recommendation and growing trust

Customer recommendation has improved significantly since the previous survey. Our Net Promoter Score (NPS*) increased by 20 points, reaching 66 in 2026. This clearly exceeds the B2B benchmark level of 39.

A strong majority of respondents are promoters, reflecting high levels of trust and long-term customer loyalty. The results confirm that our focus on reliability, quality and partnership continues to resonate with customers.

*Net Promoter Score (NPS) measures how likely customers are to recommend the company. It is calculated by subtracting the percentage of detractors (0–6) from the percentage of promoters (9–10). Scale: –100 to +100.

”We sincerely thank our customers for their trust and valuable feedback. Continuous dialogue and long-term cooperation remain central to our development. We are committed to delivering reliable, high-quality solutions while further strengthening global customer partnerships.”

Markko Takkinen
Sales Director
Antti Marine